Frequently asked questions
FAQ
What types of payments do you accept?
What types of payments do you accept?
We accept Visa, MasterCard, American Express, PayPal, Google Pay, Apple Pay and more.
Is my payment information secure?
Is my payment information secure?
Absolutely. Your security is a top priority. Our website uses industry-standard encryption and secure payment processing to ensure your data is protected at all times.
How can I request a return or exchange?
How can I request a return or exchange?
To initiate a return or exchange, please contact our customer service team via our Contact page. Include your order number and details of the item(s) you wish to return or exchange, and we’ll guide you through the next steps.
Do you offer shipment tracking?
Do you offer shipment tracking?
Yes, all orders come with tracking. Once your order is dispatched, you’ll receive a tracking number via email. You can use this number to follow your delivery every step of the way. You can track your order here.
In which currency is the shop operated?
In which currency is the shop operated?
All product prices on our website are listed in United States Dollar (USD$).
How long does it take to process my order?
How long does it take to process my order?
After placing your order, you’ll receive a confirmation email with all relevant details, including your order number. Standard order processing takes 1–2 business days.
How long does delivery take?
How long does delivery take?
United States delivery usually takes 7-10 business days, depending on your location and distance from major distribution centres.
How can I contact Elvora Living?
How can I contact Elvora Living?
If you have any further questions or need help with your order, don’t hesitate to get in touch, we’re here to help! You can contact us here.